::VitalSmarts - Best-Practices Research::

RESEARCH INITIATIVES

Silence Fails: the Five Crucial Conversations for Flawless Execution
Partner: The Concours Group
Visit the Web site to see full study results

Silence Kills: The Seven Crucial Conversations for Healthcare
Partner: The American Association of Critical care Nurses
Visit the Web site to see full study results
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Research Alliances
VitalSmarts partners with leading organizations to create tailored solutions.
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Industry Focused Research
We research various industries to uncover communication breakdowns and best practice skills specific to the industry.
See what we've found

Training Methodology
Vitalsmarts training methodology is built on a strong foundation of research.
Read about our approach
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Visit the Press Room to see coverage of these reserach results.
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CRUCIAL SKILLS RESEARCH

What is going on in your world?

VitalSmarts products and services are built on a foundation of more than 30 years of research. To continue our rich legacy of research-based solutions, we regularly conduct studies that explore current trends affecting communication at work and at home.

Our Web surveys are introduced to our community of Crucial Skills Newsletter readers. These readers share their personal experiences and opinions. See what we have discovered.

INDUSTRY FOCUS: HEALTHCARE
Silence Kills Only 10 percent of doctors and nurses speak up when they see colleagues make mistakes. This study outlines the seven crucial conversations healthcare professionals should hold to improve patient safety, employee morale, and staff turnover. Read More
Patient Experience New survey reveals most patients uncomfortable confronting medical personnel Survey Results

PERSONAL RELATIONSHIPS
When Bad Relatives Happen to Good People Four out of five people say holiday gatherings have been disrupted by unruly family members Survey Results
Weapons of Mass Discussion 77 percent of Americans think it's impossible to candidly discuss politics Survey Results
Why You Can't Kill a Bad Habit with a Magic Bullet New study shows using 4 influence strategies to change bad habits is 4 times more successful Survey Results Download the image (.zip file)
Public Displays of Insensitivity (PDIs): Why America Lacks Digital Manners Survey reveals 91 percent regularly encounter PDIs caused by the use of personal digital assistants, and yet only one in ten people speak up to PDI offenders Survey Results
Crucial Conversations about Drugs with Teens Survey says most parents don’t discuss drugs with their teens. Read More Survey Results
Holiday Finances Survey reveals 60 percent live with a squandering spouse, yet 78 percent stay mum Survey Results
Weighty Conversations Two-thirds of parents don’t feel comfortable talking to their kids about weight issues Survey Results
Taxing Conversations 58 percent of Americans find themselves in compromising conversations during tax season Survey Results
Bad Relatives Happen to Good People More than 83 percent say holiday gatherings have been ruined by unruly family members Survey Results
Parental Relationships Healthy communication with mom/dad could keep you from becoming sick Survey Results

WORKPLACE ISSUES
Four Crucial Conversations of Financial Agility New research shows leaders who hold crucial conversations respond five times faster and ten times better to financial threast Survey Results
Leaders Lack Influence New research says 95 percent of leaders fail when trying to influence bad employee behaviors Survey Results
Project Failure New research says 90 percent of employees know far in advance when projects are doomed but feel incapable of speaking up Survey Results
Corporate Untouchables New study reveals 93 percent work with an “Untouchable” no one confronts Survey Results
Work for a Jerk? More than 50 percent of the employees say a disagreeable boss is their number one reason to pack up and leave Survey Results
Talking Hi-Tech Why face-to-face communication is essential for effective crucial confrontations Survey Results
How to Talk Politics with Friends – And Still Have Some Left 67 percent say political discussions lead to attacks or controlling behavior Survey Results
Setting New Year's Resolutions at Work? 95 percent say they don’t know how to speak up to get what they want Survey Results

OTHER TOPICS
Nearly Half of Americans Say Presidential Candidates Lack Influence Study shows 45 percent doubt even their preferred candidate can influence change Read the release