WE NEED TO TALK

If you feel stuck—in a relationship, in your career, at home, wherever—chances are a crucial conversation is keeping you there. This New York Times bestseller introduces you to the skills you need to handle crucial conversations—conversations that occur when the stakes are high, emotions run strong, and opinions vary.

Do Any of These Situations Sound Familiar?

• When setting goals, your boss gives unreasonable targets but no one dares question them. Later, when the team falls short of the plan, everyone shrugs and says, “I knew we’d never make it.”
• Your teenage daughter violates her curfew—again. When you reprimand her, she lashes out that you’re too strict and overbearing. You simply wanted to communicate a concern for her safety but now your relationship is damaged.
• Your boss rarely acknowledges your comments in meetings, doesn’t return your phone calls, and fails to relay vital information. There’s no way you’d surface the issue because doing so would just make you look even more pathetic.

With Crucial Conversations Skills, You'll Be Able To...

• Prepare for high-stakes situations with a proven technique
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Improve nearly every professional and personal relationship
• Yield major professional improvements in areas like productivity, quality, safety, diversity, and change management

Join Today and Grow 

• Download book chapters and MP3 audio samples from our bestselling books and supporting products.
• Receive the Crucial Skills Newsletter, a free weekly e-mail newsletter with useful tips and insights.
• Access a self-scoring Style Under Stress™ test (and other free self-assessments).
• Watch video examples of how to handle difficult yet familiar situations with crucial skills.
• Read first-hand accounts of crucial skills in action.
• Attend upcoming events, including engaging Web seminars and public workshops.