Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Based on the New York Times bestselling book Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, this captivating topic guides audiences through the steps to mastering crucial confrontations and harnessing the power of turning every disappointment or broken promise into an opportunity for enhancing accountability, improving performance, and ensuring execution.

After more than thirty years of research in two dozen industries involving over 25,000 individuals, VitalSmarts has observed leaders struggle with accountability challenges that turn productive organizations into organizations mired with obstacles, sagging quality, and low morale. VitalSmarts' observations confirm that leaders who fail to hold others accountable can expect poor results.

On the other hand, top-rated leaders step up to problems, solve them, and improve relationships — all in one healthy confrontation. Instead of backing away from the real issue, allowing problems to escalate, or charging in, the best individuals, teams, and organizations:

Confront and manage gaps
Permanently resolve broken promises and missed deadlines
Transform violated rules and bad behaviors into productive accountability
Strengthen relationships while solving problems
Achieve higher levels of performance

Audience participants will walk away from this fun and engaging speech with a new set of high-leverage tools to effectively achieve breakthrough results. Armed with a new skill set for holding others accountable, participants will create more positive results personally, professionally, and throughout their entire organization.

Participants experience significant improvement and real results in areas such as:

Performance — New research demonstrates that disappointments aren't just irritating, they're sapping organizational performance by 20 to 50 percent. Organizations skilled in Crucial Confrontations salvage lost performance by openly discussing deviations and disappointments in a way that holds people accountable without leading to defensiveness, resentment, or sabotage.
Productivity — Struggling organizations experience 50 to 100 percent improvement in productivity after implementing Crucial Confrontations skills. Results are attributed to employees' willingness to deal with violated expectations early before they escalate to chronic problems that clog productivity and halt performance.
Teamwork — Team members skilled in Crucial Confrontations hold everyone accountable to the same standards, and replace jealousy and inequity with justice, unity, and synergy.
Change Management — Eliminate resistance and make positive and lasting changes by replacing fear and uncertainty with natural and enduring motivators.
Quality — Employees skilled in Crucial Confrontations discuss challenges and barriers in a way that yields creative and eagerly-supported solutions, bringing the best ideas to the table and ensuring the ideas are implemented in a timely and effective manner.
Relationships — Research has shown that disappointments are destructive to relationships accounting for up to 90 percent of divorces. People skilled in Crucial Confrontations confront every broken promise or violated expectation in a way that not only solves the problem but strengthens the relationship. Additionally, organizations skilled in Crucial Confrontations experience improvements in employee satisfaction by as much as 25 percent.
Safety — By implementing Crucial Confrontations skills, organizations can nurture safe practices by knowing which infractions to confront and how to confront them.
Meetings — Using Crucial Confrontations skills, employees willingly hold others accountable for sticking to the agenda, completing assignments, and exhibiting appropriate behavior.

Are you craving similar results? Let VitalSmarts' Crucial Confrontations presentation be the catalyst your organization needs to drive rapid and sustainable change, get stalled change initiatives back on track, and turn good individuals and teams into key contributors.

Length: 1 to 3 hours
Audience: General to Executive level

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