ENHANCE PERFORMANCE, EXECUTION, AND ACCOUNTABILITY

Behind the problems that plague organizations, teams, and families, are individuals who are either unwilling or unable to deal with failed promises, broken rules, and missed deadlines. Others neglect to keep commitments or just plain behave badly—and nobody steps up to the issue.

New research demonstrates that crucial confrontations – conversations that occur not just when there is disagreement but disappointment – are not only irritating—they’re costly. These disagreements sap organizational performance by 20 to 50 percent and account for up to 90 percent of divorces.

Can You Relate?
If you identify with these situations, chances are you live in a culture void of accountability.

• When you confront people for violating standards or missing assignments they invent a “good reason” rather than create solutions
• You’re nervous about giving others assignments because you can’t always count on them to deliver
• When people do speak up about broken promises, they assume the worst, act upset, and evoke defensiveness
• When motivating others, people resort to wielding their power with subtle or overt threats
• People come up with new issues or side-track conversations

By applying the book's step-by-step approach to dealing with motivation and ability issues, you'll be better able to:

• Confront and manage gaps
• Permanently resolve failed promises and missed deadlines
• MTransform broken rules and bad behaviors into productive accountability
• Strengthen relationships while solving problems
• Achieve higher levels of performance

What Others are Saying

“Hey if you read only one ‘management’ book this decade…I’d insist that it be Crucial Confrontations.”
        - Tom Peters, author, Re-Imagine!

“Unleash the true potential of a relationship or organization and move it to the next level…”
        - Ken Blanchard Coauthor of the One Minute Manager

“Brilliant strategies for those difficult discussions at home and in the workplace…”
        - Soledad O’Brien, Cohost of CNN’s Morning Edition

Buy Crucial Confrontations™ Online