How do organizations and relationships rife with undiscussables ever get anything done? What happens when conflict is suppressed and disagreements are acted out rather than talked out? These two bestselling books outline best practices that will change the way anyone handles high-stakes issues. These books pinpoint the high-leverage skills that separate the best from the rest.

Top Performers Hold Crucial Conversations Well
How well do you handle high-stakes interactions? Crucial Conversations: Tools for Talking When Stakes are High demonstrates that when top-rated leaders and employees step up to controversial issues and heated discussions, they typically do so in a way that not only strengthens relationships but gets the best results.

Based on a ground-breaking and award-winning training program, Crucial Conversations introduces the high-leverage skills that separate the best from the rest. Make sure your next crucial conversation goes well with these resources.

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Enhance Accountability, Execution, and Performance
In the best teams and organizations, anyone can hold anyone else accountable on any matter. Whether it's a broken promise, violated expectation, or just plain bad behavior, those who can step up to these issues help their organizations thrive. Improve your performance by 20-50 percent with the proven step-by-step process introduced in Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior today!

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