NEW YORK TIMES

Kerry Patterson is a prolific writer who has coauthored numerous articles and training programs on interpersonal skills, culture change, teamwork, and dialogue. Kerry taught at Brigham Young University’s Marriott School of Management and then cofounded Interact Performance Systems, where he worked for ten years as vice president of research and development. Kerry is coauthor of the New York Times bestseller Crucial Conversations: Tools for Talking When Stakes are High. His newest release, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (McGraw-Hill 2004), quickly found its place on the New York Times, Wall Street Journal, and 800CEOREAD bestseller lists. Kerry has completed doctoral work at Stanford University. He is a recipient of the Mentor of the Year Award and the 2004 William G Dyer Distinguished Alumni Award from Brigham Young University.

Joseph Grenny

Joseph Grenny has advised thousands of leaders on every major continent from the board rooms of Fortune 500 companies to the slums of Nairobi, Kenya. Over the past 20 years he has been an advisor to CEOs and senior executives on more than a dozen major change initiatives – including one with Lockheed Martin Aeronautics whose CEO credited Joseph’s work with enabling their winning of the $200 billion Joint Strike Fighter program. Joseph was formerly president of California Computer Corporation and an executive for the Covey Leadership Center. Joseph is coauthor of the New York Times bestseller Crucial Conversations: Tools for Talking When Stakes are High. His newest release, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (McGraw-Hill 2004), quickly found its place on the New York Times, Wall Street Journal, and 800CEORron EAD bestseller lists. Joseph co-founded Unitus, a non-profit organization that helps third-world poor achieve economic self-reliance.

Al Switzler

Al Switzler has worked with more than 250 organizations on topics including leadership, quality, communication, and personal achievement. Al has served as president of two consulting firms, vice president of marketing for an information firm, and director of training and management development for a healthcare organization. Al is on the faculty at the University of Michigan Executive Development Center. He has taught at the Marriott School of Management at Brigham Young University, at Auburn University, and also at the University of Kentucky. Al is coauthor of the New York Times bestseller Crucial Conversations: Tools for Talking When Stakes are High. His newest release, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (McGraw-Hill 2004), quickly found its place on the New York Times, Wall Street Journal, and 800CEOREAD bestseller lists. Al has received numerous teaching awards including the first Innovation in Teaching Award from the Marriott School of Management at Brigham Young University.

Ron McMillan

Ron McMillan has taught and advised executives and leaders around topics including team development, personal vitality, quality, communication, and results-oriented leadership for more than twenty years. Ron cofounded Covey Leadership Center and was vice president of research and development for seven years. Ron has worked with a broad variety of groups, ranging from union and first-level managers, to CEOs and corporate executives. Ron is coauthor of the New York Times bestseller Crucial Conversations: Tools for Talking When Stakes are High. His newest release, Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (McGraw-Hill 2004), quickly found its place on the New York Times, Wall Street Journal, and 800CEOREAD bestseller lists. He holds advanced degrees in sociology and organizational behavior from Brigham Young University and the University of Utah. Ron serves on the Board of Directors for the American Family Institute.