Click below for answers to these frequently asked questions.

What type of company is VitalSmarts?
Where are you located?
What products and services do you offer?
In which countries do you operate?
When is your next training event or seminar?
Does VitalSmarts offer volume pricing?
How do I access VitalSmarts articles?
What if I have a technical question?
How do I register for Web seminars, training, or locked-access features?
What is your charitable contributions policy?
How do I subscribe to your newsletter?
How can I obtain permission to reprint content from VitalSmarts.com or from the Crucial Skills Newsletter?
How can I order your training products?
How do I become a certified trainer?
How do I order your books?
How do I know which skill set to use—Crucial Conversations® or Crucial Confrontations™?
Where can I find information about additional learning opportunities?
Where can I find free resources?


What type of company is VitalSmarts?
VitalSmarts is a best-practices corporate training and consulting company. You can read more about VitalSmarts, as well as watch some short introductory videos, by visiting our About Us page.

Where are you located?
VitalSmarts is located at 282 West River Bend Lane, Suite 100, Provo, Utah 84604, USA. For a location map, please click here

What products and services do you offer?
VitalSmarts currently has two training initiatives: Crucial Conversations® and Crucial Confrontations™. Each delivers a powerful set of influence tools that build teams, enrich relationships, and improve end results. VitalSmarts also has two New York Times bestselling books based on this research of the same titles, Crucial Conversations and Crucial Confrontations. The company offers keynote speaking, on-site consulting, and customized executive team development. For more information, please call us at 1.800.449.5989.

In which countries do you operate?
The worldwide headquarters for VitalSmarts is located in Provo, Utah. VitalSmarts currently has nine licensed distributors in 18 countries. Training materials and books are translated into 18 languages. Click here for the list of countries where we have distributors, or call us at 1.800.449.5989.

When is your next training event or seminar?
An updated list of training events and Webinars can be found here. You can also reach us by calling 1.800.449.5989.

Does VitalSmarts offer volume pricing?
Yes. Please email salessupport@vitalsmarts.com for our volume pricing information.

How do I access VitalSmarts articles?
You can find our most popular articles featured in the Crucial Skills Newsletter, by searching the newsletter archive.

What if I have a technical question?
If you have technical questions about our seminars, registration, ordering, or training products, please contact eventenrollment@vitalsmarts.com. If your question is regarding technical support for our Web sites, please contact technicalsupport@vitalsmarts.com.

How do I register for Web seminars, training, or locked-access features?
Visit our Events Calendar to register online for both seminars and public training courses. For additional questions, please call us at 1.800.449.5989.

What is your charitable contributions policy?
VitalSmarts is committed to extending their mission to the surrounding community by helping individuals, groups, and organizations to become measurably more vital. One way VitalSmarts accomplishes this is by participating in and funding worthwhile charitable causes that bless the lives of families, reduce suffering, and strengthen communities. Annually, VitalSmarts contributes at least 1% of net profits to worthwhile charitable organizations through its Mission Committee. For more information on our charitable giving, please see our Corporate Giving page. Additionally, VitalSmarts offers donation matching to its employees for worthwhile charitable organizations.

How do I subscribe to your newsletter?
Click here to find our more about our weekly e-newsletter, the Crucial Skills Newsletter. Subscribe now and begin receiving tips, reminders, and insights from the four New York Times bestselling authors of Crucial Conversations and Crucial Confrontations.

How can I obtain permission to reprint content from VitalSmarts.com or from the Crucial Skills Newsletter?
For usage questions of our copyrighted material click here.

How can I order your training products?
To order VitalSmarts training products, please contact one of our sales representatives by calling 1.800.449.5989 or via e-mail.

How do I become a certified trainer?
To inquire about becoming certified to train Crucial Conversations® or Crucial Confrontations™, please contact our event administrator via e-mail or by phone by calling 1.800.449.5989.

How do I order your books?
Crucial Conversations or Crucial Confrontations from Amazon.com or directly from VitalSmarts by visiting our online store For orders of more than 25, please call our sales support staff to inquire about bulk discounts. 1.800.449.5989.

How do I know which skill set to use -- Crucial Conversations or Crucial Confrontations?
First ask yourself, “what is my most important problem?” If you’re dealing with a culture where conflict and disagreement are suppressed or handled badly, Crucial Conversations® is the best starting point. If you have immediate, pressing problems with accountability—whether it be peer to peer or boss to direct report—Crucial Confrontations™ is the best starting point.

The two programs complement and build on one another powerfully. For example, every crucial confrontation you ever face will benefit from crucial conversations skills. When possible, we recommend an organization begin with Crucial Conversations® and follow up with Crucial Confrontations™. read more

Where can I find information about additional learning opportunities?
To find out about additional learning opportunities, please visit our complete listing of upcoming events, Web seminars, trade shows, and briefings online. For additional questions on events, please email us eventadministration@vitalsmarts.com.

Where can I find free resources?
You can access a whole host of free resources in the My Resources section of the Web site. You will find free downloads of the "Style Under Stress Test" and the "Where Do You Stand? Self Assessment." You will also find free video examples, discussion questions you can download for reading groups, and helpful brainstorming tools. Additionally, you can subscribe to our free weekly e-newsletter, the Crucial Skills Newsletter. It is full of helpful tips, new applications, and the popular Author Q&A.